Fault Logging:

For all fault logging (outages) and to follow up on existing outages use one of the channels listed below:

1. Mobile App: Google play store, Apple play store, Huawei App gallery

2. WhatsApp Number: 0647617930

3. Website: You can also report Faults online by Clicking here

4. USSD: *134*3532#

5. Email: electricity.faults@durban.gov.za

5. Contact Centre: 080 311 1111 (Toll-Free)

Customer Services:

All five Customer Service centers facilitate new supply and change over applications. Customers can also pay their bills and purchase electricity tokens. General queries related to the above-mentioned services are also accommodated at these facilities. The following contact numbers are for application related enquires only (i.e E number as a reference).

Enquires:

Monday – Friday: 07h30 to 15h30

Saturday: 08h00 to 11h30

Electricity Headquarters

1 Jelf Taylor Crescent (Rotanda), Durban

(Opposite Durban Bus Station/Cricket Grounds/Standard Bank)

Tel: 031 311 9092

Bester Customer Services Centre

20 Ntuzuma Access Road

KwaMashu/Bester (Corner of Ntuzuma Rd)

Tel: 031 311 6923 /24/46/33

Isipingo Customer Services Centre

3 Police Station Road, Isipingo

(Upstairs, 1st Floor)

Tel: 031 311 5623

Pinetown Customer Services Centre

60 Kings Road, Pinetown

Tel: 031 311 6295/6

Umhlanga Customer Services Centre

15 Twilight Drive, Umhlanga

(1st Floor Manhattan House)

(Located opposite Gateway Shopping Centre – Parkade A / Virgin Active)

Tel: 031 311 9509

Queensburgh Customer Services Center

3 Rycroft Road (Off Main Road), Queensburgh (Metro Police)

Tel: 031 311 9116

Quality of Supply

eThekwini Electricity strives to provide a high quality of supply and recognises the effects that any disturbance on the electricity network can have on electrical plant as well as the potential consequences thereof. Quality of supply is measured in terms of a number of parameters such as

• Frequency
• Harmonics
• Unbalance
• Voltage Regulation
• Voltage Dips

but the sensitivity of modern plant to the latter and the network wide resultant disturbance even for a remote incident, makes this a factor of special attention. The nature of electricity supply and the benefits of interconnected transmission networks for security of supply makes it impossible for any utility to eliminate voltage dips, but eThekwini Electricity is striving to reduce the frequency of those dips of high duration and/or magnitude. Information on these dips are available.

This website is intended to provide eThekwini Electricity customers with information regarding such system disturbances which can be used to better understand and possibly even mitigate the effects that are experienced on their own interactive plant. eThekwini Electricity is, itself, supplied from the Eskom national grid at 275 kV to 275/132 kV substations for further transmission and distribution. With any problems related to Power Quality, please contact:

Tel: 031 311-9464
Fax: 031 305-3007