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Illegal connection scam
ETHEKWINI Municipality would like to caution the public against a scam in which people are being duped into believing that their electricity connection is illegal and then being coerced into paying for the electricity to be reconnected.

EThekwini residents in various township are being targeted by scammers who produce a fake letter allegedly from the Municipality, threatening customers that their supply is illegally connected and will be disconnected if they do not pay their arrears. The unscrupulous people then request that the customer pays them money if they don’t want their electricity to be disconnected.

While the Municipality does issue letters to customers who connect their services illegally, the public should be aware that at no stage should any payment be made to any individual directly. Payments to the City are only accepted at Municipal banking halls by cashiers. The City has a strict code of conduct when dealing with customers and encourage staff to conduct themselves with honesty and integrity at all times. When approached by any individuals who claim to be Municipal representatives, residents should ask for their names and the company for which the contractor works for.

Contractors must always display ID cards and must be in red overalls, failing which they should not be allowed in the customer’s premises. The contractor must inform the customer of his or her intention.
Any contractor vehicle must also display the company logo. Customers can also call any of the electricity customer service centres to confirm the validity of the job being undertaken or alternatively to call 080 1313 111.

Illegal connections also hinder service delivery. Should anyone encounter such illegal activity, please report it to the City Integrity and Investigation Unit on 0800 202020.
WEATHER

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IMPORTANT NUMBERS
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031 361 0000
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080 131 3013
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080 13 13 111
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