01 July 2015

For immediate release

Urgent Notice: Infrastructure Vandalism Results In Water Interruption In Uthongathi Areas

Cable theft and damage to an eThekwini electrical substation has resulted in prolonged water shortages being experienced by residents in Fairbreeze and Burbreeze in uThongathi. 

The substation was severely vandalised and this prevented the pump stations at Jon Roz Reservoir and Burbreeze Reservoir from operating. 

Residents are advised that water networks and pumpstations are operated by electricity. Therefore, if there is an electrical fault or damage to electrical infrastructure, this has an impact on water supply in the area where the fault occurred.

The substation was repaired on Monday night but owing to the restricted supply at the water works, the reservoirs are taking a long time to fill up.

Municipal Area Engineer, Ashan Nandlal said that a certain minimum level of water in the reservoir has to be reached for the pumps to safely operate.

“Considering the extent of the damage to the reticulation mains, it will take a long time for the water to fill up and for the supply to be restored. Different areas and roads are also supplied from different reservoirs, depending on their location. Therefore, some adjoining areas will have water while others do not,” said Nandlal.

The drought has also posed significant challenges which we are working around the clock to address.

The water level at the affected reservoir is being monitored but at this stage the Municipality cannot state exactly when water will be restored.

The City appeals to consumers to heed our call to reduce the water demand as the Hazelmere Dam levels are extremely low. We urge residents to report bursts and leaks as soon as possible as they are being prioritised. 

We sincerely apologise to residents and business for the inconvenience caused.

The Municipality urges residents to continue reporting water leaks, illegal water connections, vandalism or theft of Municipal infrastructure to the number 080 13 13 013, they can email: eservices@durban.gov.za or use the number 43554 to sms or fax 031 311 82 20.


Issued by the eThekwini Municipality’s Head of Communications, Tozi Mthethwa.

For more information members of the media can contact Gugu Mbonambi on 031 311 4855 or email:gugu.mbonambi@durban.gov.za or Princess Nkabane on 031 311 4818 or princess.nkabane@durban.gov.za