12 October 2017
For Immediate Release
Update on Power Outages Following the Recent Heavy Rain
As of 8:30am this morning, the City has received reports of 1789 electrical faults that have been logged to be repaired.
Our faults-men have been attending to the reports, trying to clear the backlog as fast as possible. Priority is being given to dangerous situations to ensure safety of our consumers and the general public.
To-date, our list of affected areas has been reduced from 18 to four. Areas that are still being attended to include Amaoti, parts of Phoenix, Folweni and Zwelibomvu. Our workmen have been working through the night to switch a number of these areas to alternate feeds. Permanent repairs are expected to take weeks to complete.
Our Contact Centre is still experiencing high call waiting times and the public is urged to send text messages, emails and the website to report faults.
Customers are urged to report their faults via the SMS line, 083 700 0819, email address or via the website (go to online services), should they have difficulty reaching us via the toll free number 080 1313 111.
Residents are requested to only call the Emergency Management Call Centre for emergencies on 031 361 0000.
EThekwini Municipality thanks the public for their patience and co-operation during the inclement weather conditions. In the aftermath of the storm, self-sacrifice of workmen has emerged. Many were exposed to dangerous conditions in heavy rain and waterlogged areas to ensure fallen poles and lines were isolated to ensure the safety of the public.
The City further expresses its gratitude to residents for their patience and support during this time.
Issued by the eThekwini Municipality Head of Communications Unit, Tozi Mthethwa.
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