PRESS RELEASE
 
FOR IMMEDIATE RELEASE
 
15 February 2019
 
Upcoming Customer Service Roadshows
 
The City’s Customer Service Roadshows are due to kick off this weekend, 16TH and 17TH February. The customer roadshows began in February 2018 with eight successful customer engagements that saw in excess of 2000 customers being attended to.
 
These roadshows allow for consumers to speak to municipal officials face-to-face and raise any issues or concerns. This weekend, as per the schedule below, customers would be able to engage with staff from Revenue, Water, Electricity, Sizakala Customer Care, City Integrity and Investigation Unit, Supply Chain Management and Metro Police. The units will be onsite and online.
 
Customers will be able to raise any utility service related query, update their account information, register on eServices and make payment arrangements for any outstanding accounts including traffic fines. Customers may also apply for a rates rebate should they qualify or simply check if their current account is in order.
 
The following services will be on offer:
 
Revenue: Accounts enquiries, consolidations, Transfers, Terminations, Credit Authorities and Rebates to senior citizens
Water: Accounts inquiries, Meter readings queries .Water leaks and registration of water services
Electricity: Accounts enquiries, meter readings and checking of applications status
Sizakala: Any other municipal related services enquiries and employment application forms among other services that will be on offer.
 
Metro Police will be available for the following:
• Traffic Fines viewing and printing
• On site card payment of traffic fines
• Advice and arrangement of traffic fine payments
• General enquiries
 
Supply Chain Management will be available for all CSD/Vendor Portal related enquiries
 
Any City Integrity and Investigation Unit matter.
 
SCHEDULE
16 & 17 February
9am-4pm
Westville Mall (Woolworths Court)
 
Windermere Shopping Centre( Ground Floor-Next to escalators/Management office)
 
Montclair Mall (Ground Floor/Opposite Nedbank)
 
For more information contact 080 311 11 11 (toll-free)
Ends.
Issued by eThekwini Municipality, Communications Unit. Spokesperson Msawakhe Mayisela. For media enquiries contact 031 311 4820/18
 
 
 
 
 
Please read this confidentiality disclaimer: http://www.durban.gov.za/Pages/edisclaimer.aspx