05 April 2019
Taking Services to the People
In its quest to bring government at the door steps of residents, the eThekwini Municipality will this weekend, 06 April 2019 kick start its road shows.
A brainchild of Mayor Zandile Gumede, the roadshows were initiated last February and have seen in excess of 4000 residents getting help on the spot on various service delivery related queries.
These engagements allow for consumers to speak to municipal officials face-to-face and raise any issues or concerns. Customers can engage with staff from Revenue, Water, Electricity, Sizakala Customer Care and the City Integrity and Investigation Unit, Supply Chain Management and Metro Police.
Service units will be onsite and online to assist with all utility service related queries, update information, register on eServices and make payment arrangements for any outstanding accounts including traffic fines. Customers may also apply for a rates rebate should they qualify or simply check if their current account is in order.
The following services will be on offer:
Revenue: Accounts enquiries, consolidations, Transfers, Terminations, Credit Authorities and Rebates to senior citizens
Water: Accounts inquiries, Meter readings queries .Water leaks and registration of water services
Electricity: Accounts enquiries, meter readings and checking of applications status
Sizakala: Any other municipal related services enquiries and employment application forms among other services that will be on offer.
Metro Police will be available for the following:
• Traffic Fines viewing and printing
• On site card payment of traffic fines
• Advice and arrangement of traffic fine payments
• General enquiries
Supply Chain Management will be available for all CSD/Vendor Portal related enquiries
Any City Integrity and Investigation Unit matter.
Upcoming Roadshows
06 April
08h00 – 17h00 Chesterville Hall
07 April
08H00 -17H00 KwaMashu sport Centre
Bester Electricity
14 April 2019
Kloof Village Mall (Opposite Lotto Court next to Spar)
Springfield Value Centre
Newlands East Community hall
For more information contact 080 311 11 11 (toll-free)
Issued by Head of Communications and for media queries contact Municipal Spokesperson Msawakhe Mayisela 0609664220.
Please read this confidentiality disclaimer: