24 August 2016
Revenue Call Centre Extends Operating Hours For Customer Convenience
To enhance our customer care service and ensure customer convenience, eThekwini Municipality’s Revenue Call Centre has extended its operating times until further notice. Call centre operators will be available to answer any queries that customers may have related to their consolidated bills.
The call centre can be reached on 031 324 5000 at the following times from Monday 22 August:
Monday – Friday 7:30 – 18:30 (Previously 7:30 – 16:30)
Saturday – 7:30 - 15:00 (Previously 7:30 – 11:30)
Should customers prefer to email or fax their query they may do so on the following contact details:
Email address – Fax 031 324 5111
The Municipality shall accept payment under the following circumstances–
(i) Cash
(ii) Bank issued cheque
(iii) EFT;
(iv) Third party collectors appointed from time to time by the Municipality; and
(v) Direct Debit payments
Customers whose accounts are in arrears are encouraged to pay at online sites in the Municipality’s banking halls.
The Municipality would like to thank the customers for their continued support.
Issued by eThekwini Municipality’s Head of Communications, Tozi Mthethwa.
For more information members of the media can contact Princess Nkabane on 031 311 4818 or
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