For Immediate Release
Re: New Pensioner Rate Rebate Scam
EThekwini Municipality has been made aware of a new scam that is currently targeting pensioners.
Pensioners are being scammed via telephonic calls by persons pretending to be municipal officials offering a rebate for water meters. The caller issues a reference number to the resident and informs them that they will be contacted by another official in the coming days and a form would need to be completed and signed to qualify for the rebate.
The Municipality confirms that there is no such process nor under any circumstances will customers be asked to make on the spot cash payments.
The only rebate currently offered by the Municipality is a rates rebate and no other service.
Property owners qualify for the rebate on their primary property when they turn 60. This rebate is renewed annually. Both new application forms and renewal forms are found on the municipal website. All rebate renewal forms are completed and submitted to our Municipal offices. Payments are made strictly only via our Municipal banking halls, Sizakala centres and or our third party collectors indicated on the bill. Any new application by a pensioner can be done at any of the customer service centre or downloaded via and submitted via email or at one of the municipal customer or Sizakala centres.
Customers are urged to be vigilant to avoid falling prey to criminals posing as Municipal employees. Any representative of the Municipality will have an ID tag with a photograph, ID or employee number with the Municipal logo.
If residents are suspicious of anything, they can contact our toll free number 080 311 11 11 or , or City Investigation Unit on 0800 20 20 20 or the nearest police station.
Issued by eThekwini Municipality’s Communications Acting Head, Mandla Nsele.
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