For immediate release
Electricity Call Centre Expioriencing High Call Volumes
Customers trying to contact the City’s Contact Centres are urged to be patient as the contact centres have been experiencing extremely high call volumes. The increase started on 16 September 2017 when the City experienced gale force winds resulting in numerous power outages.
This has been exacerbated by inclement weather including storms and heavy rains which have caused a few areas to experience repeated power failures. This in turn has resulted in extreme high call volumes; calls taking longer than expected as agents are tied up with callers and slower connections to the Contact Centre numbers. The call volumes and durations fluctuate in a pattern that is unpredictable and unanticipated.
The public is urged to note that we have begun putting comprehensive plans in place to provide a better and more efficient service in times like these.
Customers with specific concerns regarding the service they receive in any of our Contact Centres are encouraged to contact eThekwini Municipality Sizakala on 0800 331 011or email
Your cooperation is appreciated and we apologise for any inconvenience this may have caused.
Issued by the eThekwini Municipality’s Head of Communications, Tozi Mthethwa.
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