11 May 2018
EThekwini Customer Service Roadshows
Mayor Zandile Gumede has mobilised the City’s Customer Service Units to go to the people through the City’s Customer Service Roadshows scheduled to take place at popular Malls over the coming weekends. This would allow consumers to speak to municipal officials face-to-face and raise any issues or concerns. These activations began in February 2018 and have seen in excess of 800 customers being attended to successfully.
From this weekend and over a three week period as per the schedule below, customers would be able to engage with staff from Revenue, Water, Electricity, Sizakala Customer Care and the City Integrity and Investigation Unit. They will be onsite and online.
This programme is part of Mayor Gumede’s promise of ensuring service delivery remains at the pinnacle of the Municipality’s function. The Mayoral Hotline launched earlier this year was a positive step towards alleviating the frustrations and concerns raised by many residents. One particular area of concern raised was the implementation of the Revenue Management System (RMS) and the issues of inconsistent billing.
The implementation of RMS has seen several teething problems but like any new application, the initial challenges have been resolved. In the last ten months concerns and problems have been dealt with by the vendor and migration teams. The reading of meters and the upload and download of the read routes are being more stringently monitored. The current system is stable and correct bills are being generated.
However, in remaining committed to her promises, Gumede wants to ensure that every customer that has concerns or queries attributed to their bill is resolved prior to the full implementation of RMS and the phase out of the old COINS system in the next few months.
Customers will be able to raise any utility service related query, update information, register on eServices and make payment arrangements for any outstanding accounts. Customers may also apply for a rates rebate should they qualify or simply check if their current account is in order.
The following services will be on offer:
Revenue: Accounts enquiries, consolidations, Transfers, Terminations, Credit Authorities and Rebates to senior citizens
Water: Accounts inquiries, Meter readings queries .Water leaks and registration of water services
Electricity: Accounts enquiries, meter readings and checking of applications status
Sizakala: Any other municipal related services enquiries and employment application forms among other services that will be on offer.
Date Mall
12 & 13 May 2018
9am-6pm Gateway Mall – Spar Court
Pavilion Mall – Game Court
Phoenix Plaza - Verimark Court
19 & 20 May 2018
9am-6pm Galleria MallDischem / Mr Price Court
Musgrave - Red Square Court
Bridge City - Shoprite Court
09 & 10 June 2018
9am-6pm Mega City /Kwa Mnyandu
Chatsworth CentreTaxi Entrance
Hammarsdale – Spar / Pep Court
For more information contact 080 311 11 11 (toll-free)
Issued by the Office of the Mayor, Mthunzi Gumede
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