19 May 2018
EThekwini Customer Service Roadshows Launched
In keeping with the promises of this ANC led council, Mayor Zandile Gumede is on track in implementing programmes to ensure service delivery remains at the pinnacle of the Municipality’s function.
“As a caring Municipality and as a Peoples’ Municipality, we have decided to reach out to the public, especially to our customers who are unable to come to our offices during the week. The decision to bring our services to our people is in keeping with our commitment to our Batho Pele Principles and in response to the numerous complaints received from our customers regarding their bills. These were the sentiments shared by Mayor, Gumede at the launch of the Customer Service Roadshow at Bridge City today, 19 May 2018.
The roadshows was initiated as a pilot in February this year which saw in excess of 800 customers being attended to successfully. Last week roadshows were held at Pavillion, Gateway and Phoenix Plaza with more than 1200 customers being attended to. Gumede had mobilised the City’s Customer Service Units to go to the people as a response to the numerous complaints received via her Mayoral Hotline launched earlier in the year.
“These roadshows will allow consumers to speak to municipal officials face-to-face and raise any service issues or concerns.” said Gumede.
“We want to give our customers the opportunity to be able to engage with staff from Revenue, Water, Electricity, Sizakala Customer Care and the City Integrity and Investigation Unit, who are onsite and online during these roadshows,” she added.
During the roadshows customers will be able to raise any utility service related query, update information, register on eServices and make payment arrangements for any outstanding accounts. Customers may also apply for a rates rebate should they qualify or simply check if their current account is in order.
The following services will be on offer:
Revenue: Accounts enquiries, consolidations, Transfers, Terminations, Credit Authorities and Rebates to senior citizens
Water: Accounts inquiries, Meter readings queries .Water leaks and registration of water services
Electricity: Accounts enquiries, meter readings and checking of applications status
Sizakala: Any other municipal related services enquiries and employment application forms among other services that will be on offer.
This weekend the roadshows were held at Bridge City, Galleria Mall and Musgrave Mall. On the weekend of 9 and 10 June patrons of Chatsworth Centre, Hammersdale Mall and both Mega City and kwaMnyandu Mall will get a chance to liaise with customer service officials.
“We encourage our customers to pay their bills. While the Municipality continues to implement rigorous debt control measures to recover
the R9.2 billion debt owed to the City as at the end of March 2018, customers who are in arrears have been encouraged to pay their debt.
We are encouraging big business, home owners including government institutions to pay their debt.
We will be introducing more measures of debt relief for the poor but our stance is that people must pay. We are here to say to those who received wrong bills, lets deal with this matter once and for all. There is nothing for Mahhala. ” said Mayor Gumede
Issued by the Office of the Mayor, The Mayoral Spokesperson, Mthunzi Gumede.
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