For immediate release

28 January 2015

Drought Condition Update

The water shortage crisis continues to have a negative effect in most parts of the City. 

Despite the recent rains, the drought situation remains severe with an above-average rainfall needed to break the drought. 

Northern areas supplied by Hazelmere Dam are still under severe water restrictions due to the low water level at the dam. About 33 000 water restrictors have been implemented in areas supplied by the Hazelmere system to reduce the usage of water.

The City appeals to all residents to reduce their water consumption. Domestic, commercial and industrial consumption is to be reduced by 50 percent in the Northern areas and 15 percent of normal consumption in the rest of the City.

The City's Senior Manager for Water Operations, Ashan Nandlall said if all residents reduced their daily consumption by 15 percent it would not be necessary to implement further water restrictions.

Reducing water consumption in individual households will also have a positive impact on the dam levels.

These simple water-saving tips can help save water:

• Fix leaking taps immediately as a dripping tap wastes up to 76 litres of water. A bucket can be placed under the tap until it is fixed. The collected water can be used for other purposes; 

• Use a bucket to collect water from the shower while you’re waiting for the water to warm up; 

• Reuse water. Grey water (water used for another household purpose that can be reused) can be used for a number of purposes such as watering the garden; 

• Turning off the tap when you are brushing your teeth can save up to six litres of water per minute and; 

• Don’t flush the toilet unnecessarily as the toilet uses about six litres of water every time you flush.

Water leaks and pipe bursts should be reported quickly and accurately in order for them to be repaired timeously. EThekwini Water Services staff are prioritising all severe bursts and leaks with repair teams g deployed to hotspot areas to minimise the loss of water.

Our helpline operates 24 hours. Residents are encouraged to contact our Call Centre on 0801313013, or sms 43554 to report any water-related matters.


Issued by the Head of Communications, Tozi Mthethwa. 

For more information contact Gugu Mbonambi on 031 311 4855 or email:​ or Princess Nkabane on 031 311 4818 or email:

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