The Municipality would like to inform all eThekwini customers with outstanding Municipal accounts that a repayment plan is available to those who wish to settle their debt.

The Municipality has over the years through its Credit Control and Debt Collection policy introduced a credit arrangement facility for customers.

This facility allows a customer to enter into a payment agreement with the Municipality to settle their outstanding Municipal debt thereby ensuring that essential services are not cut off. 

In order to ensure the effectiveness of the Municipality’s Credit Control and Debt collection Policy and also to improve on its enforcement customers should heed the following requirements for all Credit Arrangements:
  1. Credit agreement application form has to be submitted (with supporting documents such as proof of income, Business Financial records etc.)
  2. Credit Agreement or Acknowledgement of debts or Consent to Judgment to be signed.
  3. Deed of Suretyship is required.
  4. Customers shall sign a compulsory Direct Debit order with the Municipality against the outstanding debt.
Customers are also advised that the application will go through a credit profile assessment to determine the amount of risk the Municipality is exposed to by the applicant and to also to determine the suitable Terms that may be granted.

Any queries regarding the above should be directed to Sandile Mthethwa on 031-3111539 or email,

Issued by the Head of Communications, Ms Tozi Mthethwa. 

For more information contact Municipal Spokesperson Thabo Mofokeng on 031 311 4820 / 082 731 7456 or email