12 January 2016

City's New Electricity Vending System Now Stable

EThekwini Municipality’s new electricity vending system is now stable and customers can purchase and load electricity into their prepaid meters without any glitches. 

The City’s Electricity Unit said the minor glitches-which were detected last week and subsequently resolved-were caused by the City’s database not being fully updated and because some customers had failed to register their details. 

The Municipality last week started implementing a new vending system and during the implementation phase some electricity meters did not appear on the Municipality’s database. 

In cases where the meter did not appear on the database, the affected customer could not load electricity into their electricity meter.

The Electricity Unit said necessary action had been taken to resolve the problem. As of last week, 300 000 customers had been able to successfully purchase electricity. Less than 300 queries had been received by the Municipality, which have since been addressed. 

Customers who might still be experiencing problems with their prepaid meters are urged to visit the Municipal customer service centres where they will be assisted.

For temporary registration customers are required to provide the following information: Copy of their Identity Documents, proof of their residential address or letter from the local Councillor, electricity meter number and their contact details. 

Customers can visit the following services centres:

1) Central Region

Durban: Central Customer Services

The Rotunda, 1 Jelf Taylor Crescent

Pinetown: Pinetown Customer Services, 

Pinetown Civic Centre 60 Kings Road.

2) Northern Region

UMhlanga: Northern Customer Services

Manhattan House, 15 Twilight Drive

Besters: Bester`s Customer Service

20 Ntuzuma Access Road

3) Southern Region

Isipingo Customer Services

1st Floor, 3 Police Station Road.


Issued by eThekwini Municipality’s Communications Head, Tozi Mthethwa.

For more information members of the media can contact Gugu Sisilana on 031 311 4855 or email: or Princess Nkabane on 031 311 4818 or

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